Annual Report 2013-2014

From the President and Director:

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On behalf of the HTMMTS Board and staff of Harbor Transit, we are pleased to present the

outstanding results of the past twelve months in this Annual Report. The achievements and activities detailed on the following pages are the direct result of the dedication and hard work of the employees, along with the two volunteer boards, working together to fulfill the

mission of the organization. We are able to achieve these results through the daily efforts of our dispatch staff, the drivers, and all those behind the scenes that work tirelessly in providing transportation service to our customers.

The most notable accomplishment of the past year is a direct reflection of what we do in

service for the residents of the Tri-Cities. During 2013, Harbor Transit carried a total of 200,436 riders to and from their destinations – an all time record. While this achievement is laudable, it in no way diminishes our on-going commitment to providing our customers with the dependable, safe, consistent level of service they have come to expect.

This report provides a look back at the operational year of 2013, while at the same time,

affords us the opportunity to preview significant service enhancements planned for the future. Regardless of how much technology we employ or how fuel efficient our bus fleet becomes, we will never lose sight of the fact that our people are what make the difference. With that in mind, we will be undertaking a comprehensive customer service training

program in the months to come which will help to improve and enhance the way we do

business. On the technology front, a grant has been secured that will help fund a

state-of-the-art computer aided dispatch system, that, when installed, will greatly improve our timeliness and the “real time” management of our daily operation.

We are pleased to report that our ongoing commitment to clean energy took a major step

forward this year through the purchase of four new liquid propane powered buses. This effort will be further enhanced when we install an on site LP fueling station later this year. All this

leading toward reducing our carbon footprint and saving on the cost of fuel now and well into the future.

The opportunity to make a difference in people’s lives by helping to increase their freedom and mobility means a great deal to all of us at Harbor Transit. Thank you for the trust and confidence that you have placed in us to assist in making that freedom and mobility a reality. We will do all that we can to earn that trust each and every day.

Craig Bessinger                           Tom Manderscheid

President                                      Director

HTMMTS Board                         Harbor Transit

Our Mission

Harbor Transit provides high quality transportation service that is safe, efficient and cost effective, delivered by dedi-cated employees in a profes-sional manner while address-ing the diverse mobility needs of all residents in our service territory.

Our Values:

│ Integrity │ Competence

│ Trust │ Knowledge

│ Community │ Accountability