President’s and Director’s Letter
The overall operation of Harbor Transit during the last year continues to reflect a community that has come to utilize and appreciate on demand bus service like never before. Ridership remains on the increase, the number of lives touched by our service has never been greater, and the level of dedication on the part of our staff has never been higher. Even after forty two years of operation we remain steadfast in our commitment to provide dependable, low cost transportation service to our riders each and every day.
While numbers are important, the true satisfaction in what we do comes from knowing that without Harbor Transit tens of thousands of local residents would experience a diminished quality of life. Tangible evidence of the lives we touch is reflected in the following pages of this report. Beyond simply the raw numbers of how many people we have served in the last year is the lives we have touched by way of what we do and how we do it. The new Harbor Transit value statement says it best – Empowered To Serve Our Customers With Professionalism, Compassion, Understanding, and A Willingness To Help.
Over the last twelve months, as much as things have remained the same, one major development deserves specific mention. After nine years of dedicated service as Transportation Director, Tom Manderscheid spent his final day at Harbor Transit on June 16. Harbor Transit is better positioned to address the growing transportation needs of the community then ever before – thanks to his hard work and dedication. On behalf of the board and staff we wish Tom nothing but the best in the retirement years that lie ahead.
As he bid farewell, a highly qualified successor by the name of Tiffany Bowman has stepped in as the new Transportation Director, coming to us following over fifteen years of public transit experience. Her stints at the Georgetown Township Senior Center, Pioneer Resources, and Macatawa Area Transit have prepared her well for the new position. The knowledge she possesses will be invaluable as the organization moves forward over the next few years.
No doubt the coming year will be filled with both opportunities as well as challenges but the dedicated staff of Harbor Transit is up to the task. Through their professionalism and hard work the commitment made over forty years ago to serve the community will continue on; building on the long tradition of service for those who depend on us each and every day.
Craig Bessinger – President HTMMTS Board Harbor Transit
Tiffany Bowman – Director of Transportation