Canceling The Service
Harbor Transit makes every effort within its power to prevent the loss of service to our riders. The following No Show Policy reflects the responsibilities and steps associated with the implementation and management of this policy while maintaining a level of service which is fair and equitable to all.
If you no longer need a ride, please be courteous and cancel your reservation by calling customer service at 842-3200. Cancellations should be made at least 30 minutes before your scheduled pickup.
Harbor Transit Multi Modal Transportation Authority defines a No-Show as:
- A reservation was made by the passenger for service and the passenger does not take the ride when the bus arrives at the scheduled time. The driver is instructed to honk and wait two (2) minutes after the scheduled pick up time before moving on.
- A reservation is canceled by the passenger less than 30 minutes before the scheduled pick up time.
- The passenger is not ready to board within two (2) minutes after the arrival of the vehicle. If the vehicle arrives early, the rider does not have to board until 2 minutes after the actual scheduled pick up time.
All Passengers: After a second reported “No-Show,” the passenger will receive a letter warning that any further “No-Shows” can result in suspension of Harbor Transit services.
Passengers accumulating three (3) “No-Shows” within a rolling thirty (30) day period—risk their Harbor Transit services being suspended for up to thirty (30) days. A suspension means that he or she will not be able to schedule or receive any rides during the suspension period, and will be issued only after considering the overall frequency, or proportion, of the passenger’s missed trips.
“No-Shows” resulting from circumstances beyond the control of the passenger (medical emergencies, snow days, etc.) will not be counted; however, the passenger must notify the Harbor Transit as soon as possible that the missed ride was beyond their control.
If you feel that we have made an error or you have questions, please call (616) 842-3200.
Non-ADA Passengers Only: Non-ADA certified passengers will be charged the fare for the trip the “No-Show” occurred. Final reinstatement of ridership privileges will only occur after all previously owed fees are paid in full.
Para solicitar una copia de este documento en español, llama por favor (616) 842-3200.