Policies & Legal
No-Show and Late Cancellation Policy
Please review Harbor Transit’s Demand-Response No-Show and Late Cancellation Policy
Lost & Found Policy
Any lost items found on Harbor Transit vehicles will be held in our office located at 440 North Ferry Street in Grand Haven, MI. Lost and found items are kept for 30 days. If not picked up within the 30 day period, items will be offered to local charities.
If you lose an article on one of our buses, call our office at 616-842-3200. All articles must be identified and claimed in person at our office location. Harbor Transit’s lobby hours are 9AM-5PM, Monday through Friday.
EEO Policy Statement
The Harbor Transit Multi Modal Transportation System (Harbor Transit) has a strong commitment to the communities that we serve and to our employees. As an equal opportunity employer, we strive to have a workforce that reflects the communities we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex, age, disability, or other protected class. Harbor Transit’s Equal Employment Opportunity (EEO) policy applies to all employment actions — including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation, and use of facilities. All applicants and employees have the right to file complaints alleging discrimination. The Harbor Transit Transportation Director will maintain overall responsibility and accountability for Harbor Transit’s compliance with its EEO Policy and Program. Any complaint of discrimination will be investigated thoroughly and promptly, no employee will be retaliated against for a good faith complaint.
To ensure day-to-day management — including program preparation, monitoring, and complaint investigation — the Executive Director for Harbor Transit, 616-842-3220, has been appointed as Harbor Transit’s EEO Officer and the Training and Safety Specialist, 616-842-3220, will support the record keeping and training end of the EEO plan. For EEO concerns, the Executive Director when necessary, will report directly to the Harbor Transit’s Board of Directors and will act — with full authority — with all levels of management and employees.
If any employee believes that accommodation of a disability is necessary to perform essential job functions, the request for reasonable accommodation may be made to the EEO Officer. Michigan law requires that Harbor Transit be given written notice within 182 days after the employee knows or reasonably should have known of the need for accommodation.
All Harbor Transit executives, management, and supervisory personnel, however, share in the responsibility for implementing and monitoring Harbor Transit’s EEO Policy and Program within their respective areas, and will be assigned specific tasks to ensure compliance is achieved. Harbor Transit will evaluate its managers’ and supervisors’ performance on their successful implementation of Harbor Transit’s policies and procedures in the same way Harbor Transit assesses their performance regarding other agency’s goals.
Harbor Transit is committed to undertaking and developing a written nondiscriminatory program that sets forth the policies, practices, and procedures — with goals and timetables — to which the agency is committed, and to make the EEO Policy available for inspection by any employee or applicant for employment upon request. The Executive Director is personally committed to a workplace that acts upon its daily responsibility to treat all applicants and employees with dignity and respect, as well as equitably under the guidelines of our EEO Policy and Program.
Title VI
Notifying the Public of Rights Under Title VI
Harbor Transit Multi-Modal Transportation System
- Harbor Transit Multi-Modal Transportation System (“Harbor Transit”) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Harbor Transit.
- For more information on Harbor Transit’s civil rights program, and the procedures to file a complaint, contact Harbor Transit Human Resources Department at (616) 842-3220 Ext: 4 or visit the Administrative offices at 440 North Ferry Street, Grand Haven, MI 49417. For more information, visit www.harbortransit.org.
- A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington DC 20590.
- If the information is needed in another language, contact (616) 842-3220, Ext. 2.
Title VI Complaints
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal Financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground or race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” (42 U.S.C. Section 2000d).
Please direct Title VI Complaints to the Executive Director at sborg@harbortransit.org or deliver by mail to
Attn: Executive Director
440 N Ferry Street
Grand Haven, MI 49417
ADA Procedures and Policies
With a fleet made up of 29, handicap accessible, service vehicles, Harbor Transit is committed to providing accessible, affordable transit to everyone in our service area.
Freedom of Information Act (FOIA) Request Form
Harbor Transit Personnel Manual
Advertising Policy
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