Accessibility

All Harbor Transit vehicles (buses and trolleys) are all equipped with a lift or ramp ensuring those in wheelchairs and people with mobility impairments are able to use the bus system. These ramps are designed to be ADA-compliant and will accommodate most mobility devices. Once onboard, each vehicle has designated areas where wheelchairs and scooters will be securely fastened for the duration of the ride. 

Harbor Transit is committed to providing transportation to all those in need; regardless of age, disability, or personal circumstance. If you are a person with a disability, please contact our customer service representatives at 616-842-3220 ext 2 for more information.

Call (616) 842-3220Download ADA Reasonable Modification Policy

Harbor Transit provides reasonable modifications to individuals with disabilities by making changes to policies, practices, and procedures if needed, as long as the modification would not cause a direct threat to the health or safety of others, or result in fundamental alterations of service.

Examples of reasonable modifications are, but not limited to, the bus operator slightly adjusts a boarding location so a person using a wheelchair may safely board from an accessible location. Another example may be if a passenger requests to take medication while aboard the vehicle. Transit staff may not provide medical assistance as this would be a fundamental alteration of their function.

If any materials are needed in additional accessible formats, please contact our Customer Service Team at 616-842-3220 ext 2 with your request and we will provide those requests as quickly as possible.


Language assistance is available free of charge. For language assistance, please reachout to us.

call (616) 842-3220

OR

Harbor Transit
440 N Ferry Street
Grand Haven, MI 49417

CASPR Air & Surface Disinfection Systems

Your ride is safer than ever before! Every Harbor Transit bus now has its own CASPR unit which continuously protects against viruses (including COVID-19), bacteria, and odors. 

Learn More About This Cutting-Edge Cechnology Here

ADA Complaint Procedures

Harbor Transit Multi-Modal Transportation System ADA Complaint Procedures

Any citizen who feels that their Americans With Disabilities Act (ADA) rights have been violated alleging any action prohibited by 49 CFR Parts 27, 37, 38, and 39 may file a complaint with Harbor Transit using the following procedures:

The complaint can be made either by mail (United States Postal Service), by telephone, or by email.

  1. To make a complaint by mail, please send to Harbor Transit, ADA representative, 440 North Ferry Street, Grand Haven, MI  49417
  2.  To make a complaint by email, please send to sborg@harbortransit.org 
  3. To make a complaint by telephone, please call (616) 842-3220, Ext. 5

ADA/Title VI Complaint Form (English)

Titulo VI Formulario de Queja (Español)

Title VI Complaint Process Overview

Limited English Proficiency Policy


  1. To file an ADA complaint electronically please visit the FTA WebsiteFTA Civil Rights Complaint Form
  2.  To file an ADA complaint by mail:

    Federal Transit Administration
    Office of Civil Rights
    Attention: Complaint Team

    East Building, 5th Floor – TCR
    1200 New Jersey Avenue, SE
    Washington, DC 20590

  3. To file an ADA complaint by Fax: (202) 307-1197

Use the button below to download a printable ADA/Title VI Complaint Intake Form.

ADA Complaint Intake Form

Any citizen who feels that their Americans With Disabilities Act (ADA) rights have been violated alleging any action prohibited by 49 CFR Parts 27, 37, 38, and 39 may file a complaint with Harbor Transit. Please visit our Policies & Legal page for information on ADA Complaint procedure.
Name of person filling out this form if other than the complainant:
Type of Complaint   (required)
Security Check - To verify you are not a robot, please answer this question:
 


Accessibility Features All vehicles are wheelchair and scooter accessible, and have dedicated spaces where they can be secured.
Bike Racks Every bus has a bike rack on the front of the vehicle. These racks hold either one or two bicycles and are free to use.
Easy Boarding All of our vehicles feature either a lift or a ramp that make boarding easy for any persons with limited mobility.
On Demand Transit Providing affordable, convenient curb-to-curb transportation.
Lakeshore Go App Schedule your ride, pay your fare and track your bus.
Fares Passenger Fares & How to Pay.
Lakeshore Trolley Thursdays – Mondays throughout the summer.
Advertising Program Promote your business to Northwest Ottawa County residents.