Contact Us

We’re here to help! Please use the forms below to ask a question or submit a comment, complaint, suggestion, or compliment. Please share as much detail as possible so that we can properly address your concern.

Need to schedule a ride? Please call us at (616) 842-3200. We are unable to accept ride requests via email or Facebook message.

Language assistance is available free of charge. Please call (616) 842-3220 or visit us at 440 N Ferry Street, Grand Haven, MI 49417.

Report A Hazard

We serve our communities and you can help us with your observations of any safety hazards. If you have information on a safety issue or a potential hazard that may affect our service, we encourage you to share it with Harbor Transit management. You may report a hazard by completing the online form below; calling us on the phone at 616-842-3200; sending a letter to us at 440 N Ferry Street, Grand Haven, MI 49417; or by requesting a Recommendation Form from one of our drivers. FTA Definition of a Hazard: Any real or potential condition that can cause injury, illness, or death; damage to or loss of the facilities, equipment, rolling stock, or infrastructure of a public transportation system; or damage to the environment. Examples: 1. Vegetation blocking signs and limiting visibility at stops, 2. Lack of employee performance monitoring, 3. Wildlife (deer on roadway)

First Name

Last Name

Phone Number

Please describe the hazard you would like to report in as much detail as possible.

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General Comment

This is the place for any other comments that you have about Harbor Transit or its services. Comments left here will be shared with the appropriate staff member and management for review. If you would like to leave a complaint or compliment about a specific incident, please fill out the ‘Customer Service’ form with all required information. Complaints left in the General Comment form will not be investigated.

First Name

Last Name

Phone Number

Comment

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Customer Service Feedback

We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know. Complaints entered here will be investigated as per our complaint process. Compliments, where applicable, will be noted in appropriate personnel files. Due to multiple buses traveling on the road at once, please enter specific information (date, time, route, direction, location, bus number, and a driver description). Without adequate information, our team is unable to investigate complaints.

Passenger First Name

Passenger Last Name

Phone Number

Date of Incident

Time of Incident

Bus Operator or Dispatchers Name/Description

Incident Details

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Advertising With Harbor Transit

Interested in advertising with Harbor Transit? Please fill out the form below and our Marketing Specialist will reach out to you with more information.

First Name

Last Name

Phone Number

Business or Organization

Comments

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Lost & Found

Please complete the form below to report a lost item. Be sure to provide a thorough description of the item as well as any identification that might be on or with it. Make sure you include a way for us to reach you (phone number and/or email address) if we locate your item. Please note that it may take more than 24 hours for an item to be found, logged, and processed.

First Name

Last Name

Phone Number

Bus Number or Driver Name

Date Item Was Lost

Description of Lost Item

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ADA Complaint Form

Any citizen who feels that their Americans With Disabilities Act (ADA) rights have been violated alleging any action prohibited by 49 CFR Parts 27, 37, 38, and 39 may file a complaint with Harbor Transit. Please visit our Policies & Legal page for information on ADA Complaint procedure.

First Name

Last Name

Phone Number

Address Line 1

Address Line 2

City

State/Province